The Spoke Health platform enables all care advocates to help consumers navigate complex healthcare decisions and guide them to higher quality, lower cost providers and a positive outcome for an episode of care.
CONCIERGE
Enrolls member into the program.
MEMBER
Can enroll online or via Concierge.
CONCIERGE
Guides member through program, benefits and employer-sponsored incentives.
MEMBER
Considers options, reviews benefits, incentives and provider details.
CONCIERGE
Guides member through provider options and cost/quality data.
MEMBER
Reviews and selects a provider.
CONCIERGE
Uses scheduling function to assign important dates to member’s care pathway. The system triggers automated tasks to collect data.
CARE MANAGER
Collaborates with the Concierge and assists the members with his clinical activities before and after the surgery.
MEMBER
Uses digital tools to communicate with the concierge and care manager for questions, documentation and tasks to complete.
CONCIERGE
Integrated program management dashboards highlight program savings, member satisfaction, clinical outcomes and operational efficiency.
MEMBER
The system's automated tools and workflow nudges the member to engage in his health, resulting in improved satisfaction and better outcomes.
Streamlined Bundled Contract Administration
High Level Of Security and Compliance
Robust Administrator Tools
Benefits and Incentives
Shopping & Transparency
Consumer Engagement
CRM & Concierge
Care Management
Integrated Program Dashboard
Bundled Contract Administration
Real-time Pay
